BingoMax Privacy Policy for Philippine Players

Effective date: 1 January 2025

1. Information We Collect

When you register and use BingoMax, we collect certain personal information that is necessary to operate your account and deliver our services to you. This includes your full legal name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect financial information such as your preferred payment method and transaction history, which is required to process deposits and withdrawals in Philippine pesos (PHP). During identity verification, we may request a copy of a government-issued ID to confirm your eligibility to use the platform. In addition, we automatically collect technical data such as your IP address, device type, browser version, and session activity logs when you access BingoMax through your mobile browser. All information collected is limited to what is genuinely necessary for the operation of the platform and compliance with applicable regulations.

2. How We Use Your Data

BingoMax uses your personal data primarily to create and manage your player account, process transactions, and deliver the gaming experience you expect from our platform. Your contact details are used to send you account-related notifications, security alerts, and, where you have opted in, promotional communications about new games or offers. We use technical and behavioural data to monitor platform performance, detect fraudulent activity, and improve the overall user experience for Filipino players. Identity and financial data are used to comply with our obligations under Philippine gaming and anti-money laundering regulations. We do not use your personal data for automated decision-making that produces legal effects without human review. Any use of your data beyond the purposes listed here will only occur with your explicit consent or where required by law.

3. Sharing of Information

BingoMax does not sell, rent, or trade your personal information to any third party for marketing purposes. We may share your data with trusted service providers who assist us in operating the platform, including payment processors, identity verification services, and cloud infrastructure providers — all of whom are bound by strict confidentiality obligations. In cases where we are legally required to do so, we may disclose your information to Philippine regulatory authorities, law enforcement agencies, or courts of competent jurisdiction. If BingoMax undergoes a corporate restructuring or acquisition, your data may be transferred to the successor entity, subject to the same privacy protections described in this policy. We will always inform you of any material changes to how your data is shared, to the extent permitted by law. Your data is never shared with other players or made publicly accessible through the platform.

4. Data Security

We take the security of your personal information seriously and implement industry-standard technical and organisational measures to protect it from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and BingoMax servers is encrypted using secure protocols, ensuring that your login credentials and financial details remain protected during every session. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their job functions, and all staff handling player data are trained in data protection best practices. We conduct regular security assessments and vulnerability testing to identify and address potential risks to our systems. In the event of a data breach that affects your personal information, we will notify you and the relevant Philippine authorities in accordance with applicable legal requirements. While we work hard to protect your data, we also encourage you to use a strong, unique password for your BingoMax account and to log out after each session on shared devices.

5. Your Rights

As a player based in the Philippines, you have the right to access the personal data that BingoMax holds about you and to request a copy of that information at any time. You may also request the correction of any inaccurate or incomplete data in your account profile. If you believe that your data is being processed unlawfully or that it is no longer necessary for the purposes for which it was collected, you have the right to request its deletion, subject to any legal retention obligations we must fulfil. You may withdraw your consent to receive marketing communications at any time by updating your account preferences or contacting our support team. If you have concerns about how your data is being handled, you have the right to lodge a complaint with the relevant data protection authority in the Philippines. To exercise any of these rights, please contact us at [email protected] and we will respond within a reasonable timeframe.

6. Cookies

BingoMax uses cookies and similar tracking technologies to ensure the platform functions correctly and to improve your browsing experience. Essential cookies are required for core functions such as maintaining your login session and remembering your preferences between visits. We also use analytical cookies to understand how players navigate the platform, which helps us identify areas for improvement and optimise page performance. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of some features on the platform. We do not use cookies to serve third-party advertising or to track your activity across other websites. By continuing to use BingoMax after being informed of our cookie practices, you consent to the use of cookies as described in this policy.

7. Data Retention

BingoMax retains your personal data for as long as your account remains active and for a period thereafter as required by Philippine law and our regulatory obligations. Financial transaction records are typically retained for a minimum of five years in accordance with anti-money laundering requirements. If you request the closure of your account, we will deactivate it promptly and begin the process of removing or anonymising your personal data, except where retention is required by law. Data that is no longer needed for any lawful purpose is securely deleted or anonymised so that it can no longer be linked to you. We periodically review the data we hold to ensure that we are not retaining information beyond what is necessary. If you have questions about how long specific types of data are kept, you are welcome to contact our support team for clarification.

8. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way BingoMax handles your personal data, please reach out to us by email at [email protected]. We aim to respond to all privacy-related enquiries within five business days. For general platform questions, the FAQ page is a good starting point and covers many common topics. If your concern relates to responsible gaming or account self-exclusion, please visit our Responsible Gaming page for dedicated guidance. BingoMax is committed to handling all privacy enquiries with care and transparency, and we welcome feedback that helps us improve our data practices for Filipino players.